Why is my project scheduled for removal?
Projects that have been created but not submitted for printing are stored on our server for a maximum of 90 days. To help you keep track, we send multiple email…
My project have been deleted. How can I get back my project?
Unfortunately, once a project has been deleted according to the scheduled removal date, it cannot be recovered. If no edits or saves were made before deletion, the project is permanently…
I received an email saying my project will be removed. How can I keep it?
To keep your project from being removed, simply go to My Project and click "Keep this project." This will extend the project's storage period on our server. We recommend regularly…
How do I delete an uploaded photo?
Please refer below on how to delete selected photo or all the photo: Online Editor: To delete a specific photo, move your cursor over the image and click the bin…
How do I upload photos?
You can add the photos by following below references: Online Editor: Click "+ Add Photo", then select "Upload" to add your images. Mobile Apps: Tap the "Picture" button, then select…
How do I add a page?
You can add the pages by following below references: Online Editor: Click "+ Add Pages", choose the number of pages you want to add, then tap "Add Pages". Mobile App:…
What do the different order statuses mean?
Here’s an explanation of the order statuses: Waiting for Files: Your order files haven’t been uploaded yet. Please click the Upload button to send the files to us. Upload Complete:…
[Mobile App] How do I add multiple projects to the same cart and check out together?
To add multiple projects to the same cart and check out together, simply tap the Green Trolley icon at the top-right corner of the app. Add all your projects to…
How can I duplicate my project?
You can duplicate your project either before or after placing an order using the following steps: Online Editor: Before ordering: Go to My Project, click the In Progress tab, and…
What file formats are accepted?
We accept images in the following formats: JPEG / JPG RGB color profile If your files are in other formats (e.g., PDF, HEIC, BMP, PowerPoint), please convert them to JPEG…